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Shipping & Returns
Payment Options
We accept the following credit cards: American Express, VISA, MasterCard and Discover. We do not accept CODs orders.
Shipping Times
You can see the estimated arrival dates of your order during checkout. To calculate the estimated arrival dates, we add the time it takes to process your order before it ships plus the time it takes to arrive at your shipping address after it leaves our warehouse.
Most packages in your order can be tracked via our carriers' websites. It may take up to 1 business day for your information to be posted on the carrier's website from the date your order is shipped. Order tracking is available for orders placed within the last 60 days.
Shipping and Handling
Most packages are shipped FedEx air delivery. DigiLake offers a variety of FedEx delivery choices for shipments to physical addresses anywhere in the United States and worldwide. Not all FedEx delivery methods are available to all areas.
We ship to APO's and FPO's via USPS (United States Postal Service)
Oversized items (such as Projection Televisions and Tower Speakers) ship via motor freight to the 48 contiguous states only. DigiLake requires a signature when your package is delivered. This is a safety measure designed to ensure that you receive your order. For example, if your package is simply left outside without your signature, the potential for loss increases considerably. We will be happy to ship to your place of business or another location that is more convenient for you. You can change your Ships To location for any or all of the items in your cart. Although we do not recommend it, if you would like to accept full liability for the delivery of your package(s), you may elect to waive the Required Signature in your shopping cart. However, if your package is delivered without a Signature Required, you will still be liable, even if the package is gone when you get home.
In rare circumstances, extended delivery areas or extremly heavy groups of items may require additional freight charges. DigiLake will evaluate the weight, distance and shipment location. Then we will call or e-mail you a shipping quote before your credit card is ever charged. Please note: customers will receive less than full credit on any merchandise returned to sender as either refused or undeliverable (other than freight damaged goods) due to return shipping charges.
Canada & International Orders
DigiLake does offer shipping to Canada and other countries outside the U.S. However, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information.
Returns & Exchanges
DigiLake.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.
